General Terms and Conditions for an Online Shop

(Version: June 19, 2026)

1. Scope of Application
2. Contractual Partner
3. Conclusion of the Contract
4. Right of Withdrawal
5. Prices and Shipping Costs
6. Delivery
7. Payment
8. Retention of Title
9. Liability for Defects
10. Dispute Resolution

General Terms and Conditions

1. Scope of Application

These General Terms and Conditions (GTC) shall apply to all deliveries by DemoShop e.K. (hereinafter referred to as “DemoShop”) to consumers.

A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity.

2. Contractual Partner

The purchase contract is concluded with DemoShop e.K., owner: Max Muster, Demostr. 1, 12345 Demostadt, Commercial Register: Local Court of Demostadt, HRA 12345.

3. Conclusion of the Contract

3.1.

The presentation of products in the online shop does not constitute a legally binding offer, but merely an invitation to place an order.

3.2.

By clicking the button [Purchase/Place order with obligation to pay], you submit a binding order for the goods listed on the order page. Your purchase contract shall come into effect when we accept your order by sending you an order confirmation by email immediately after receipt of your order.

4. Right of Withdrawal

4.1.

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a statutory right of withdrawal in accordance with the applicable legal provisions.

4.2.

If, as a consumer, you exercise your right of withdrawal pursuant to Section 4.1, you shall bear the regular costs of returning the goods.

4.3.

In all other respects, the provisions governing the right of withdrawal are set out in detail in the following

Withdrawal Instructions

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us [insert name of the trader, address, telephone number and email address] of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

You may also exercise your right of withdrawal online at [insert internet address or other appropriate information indicating where the withdrawal function is available]. If you use this online option, we will immediately send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including information on the content of the withdrawal declaration and the date and time it was received. [If you provide consumers with the option of completing and submitting information about their withdrawal electronically on your website, insert the following:] You may also complete and submit the model withdrawal form or another clear statement electronically on our website (insert internet address). If you make use of this option, we will immediately send you (e.g. by email) confirmation of receipt of such a withdrawal.

To comply with the withdrawal period, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract, to us or to (where applicable, insert the name and address of the person authorised by you to receive the goods). The deadline is met if you send back the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this diminished value results from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

– End of the Withdrawal Instructions –

4.4.

DemoShop provides information on the model withdrawal form in accordance with the statutory provisions as follows:

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

• To [the trader’s name, address and email address to be inserted by the trader]:
• I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)
• Ordered on ()/received on ()
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date __________

(*) Delete as appropriate

5. Prices and Shipping Costs

5.1.

The prices stated on the product pages include statutory VAT and other price components.

5.2.

In addition to the prices stated, we charge a flat shipping fee of ____ euros per order for deliveries within Germany. The shipping costs will be clearly indicated again on the product pages, in the shopping cart system and on the order page.

5.3.

For payment by cash on delivery, an additional fee of ____ euros will be charged, which is collected by the delivery person on site. No additional taxes or costs apply.

6. Delivery

6.1.

Delivery is made only within Germany via ____.

6.2.

The delivery time is up to 3 days. Any deviations from the stated delivery times will be indicated on the respective product page.

7. Payment

7.1.

Payment may be made either by advance payment or cash on delivery.

7.2.

If you select advance payment as the payment method, we will provide you with our bank details in the order confirmation and will ship the goods once payment has been received.

8. Retention of Title

The goods shall remain our property until full payment has been received.

9. Liability for Defects

9.1.

DemoShop shall be liable for defects in accordance with the applicable statutory provisions, in particular Sections 434 et seq. of the German Civil Code (Bürgerliches Gesetzbuch – BGB).

9.2.

An additional guarantee for goods supplied by DemoShop shall only apply if it has been expressly stated in the order confirmation for the respective item.

10. Dispute Resolution

We are willing to participate in dispute resolution proceedings before a consumer arbitration board for the settlement of disputes with consumers, or are obliged to do so pursuant to ____ (specification of the applicable statutory provision or contractual agreement).

The competent consumer arbitration board is:

Universalschlichtungsstelle des Bundes
Zentrum für Schlichtung e.V.
Straßburger Straße 8
77694 Kehl am Rhein
www.universalschlichtungsstelle.de  or

List of Alternative Dispute Resolution (ADR) bodies - Consumer Redress in the EU

We will participate in dispute resolution proceedings before this body for the settlement of the aforementioned disputes.

Alternative: We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.